Ben Booysen

Our Company

Ben Booysen (Pty) Ltd has been an industry leader for the past fifty nine years, supplying and installing quality air-conditioning and refrigeration products at homes, offices, retail chains, warehouses and factories across KwaZulu-Natal. Our headquarters in Pietermaritzburg includes offices, workshop and warehouse space, and acts as the base from where we service clients throughout the province.

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Ben Booysen Company Profile

Our Services

Ben Booysen is known for:

A commitment to service at all levels within the company;
Building relationships with all stakeholders based on trust, integrity and delivery, through our fundamental business principles of quality and value for money;
The installation of small, medium and large air-conditioning, refrigeration and ventilation systems, including completely personalised turnkey solutions for the residential, commercial, agricultural, governmental and industrial sectors;

Customising contracts according to individual requirements and specific needs.

Breakdown Service

Always available, always on time

We understand that it can be frustrating and inconvenient should your air conditioning breaks down, Mupheys law this happens on the hottest day of year, but you can rely on Ben Booysen to get it back up and running, with a minimum of fuss.

Following your call, our co-ordinator will confirm a date and time suitable for you when our technicians, who are well trained and very competent, will attend to your problem. On arrival on site our technicians will introduce themselves and listen to your concerns. They will attend to the problem and will carry out any necessary repairs with your prior approval.

All repairs are carried out speedily and done right the first time. Our technicians’ vehicles are well equipped with spare parts for most repairs should additional parts not be carried by our technicians these will have to be ordered with your approval and installed upon receipt from the supplier.
Upon completion, they will ensure that the area is left clean and tidy and will require you to sign a job card detailing the work carried out.

You can call us with confidence as all our work is guaranteed.

Our People

As a company, Ben Booysen recognises the paramount importance of caring for our people. We have a permanent staff of more than one hundred employees, many of whom have been with the company for over twenty years, and are proud to employ the highest proportion of learners and apprentices in the industry. We also work with a network of approved subcontractors who assist us during peak periods to ensure that we meet all commitments.

We believe that a fulfilled workforce is a productive one, and aim to help all employees identify and achieve their personal goals. Ben Booysen has been actively participating in the MERSETA Skills Development Grant system (MERSETA: Manufacturing, Engineering and Related Services Seta), since its inception in 2000, and the company has embraced the new Learnership Programmes implemented by MERSETA in conjunction with ACRICSA (Airconditioning and Refrigeration Industry Council of South Africa) and SEIFSA (Steel and Engineering Industries Federation of South Africa). The development of our people's skills and self-fulfilment is seen as critical to our service delivery to our customers, resulting in the integration of the Programme into the general operation of our business so that it is an essential aspect of production, delivery and quality.

As part of our commitment to our people and the world around us, Ben Booysen has well defined policies and plans on social investment, the environment, employment equity, skills development, health and safety, and HIV/AIDS.

Our Product Support

Ben Booysen has a 24-hour back-up and support system for our products. We offer a comprehensive programme of support for air-conditioning and refrigeration plant to ensure the smooth operation of equipment. Our spares store and supply chain are well maintained to ensure that downtime is kept to a minimum.

Outsourcing

Certain clients, including blue-chip customers such as Hulett Aluminium and the Provincial Government, choose to outsource non-core activities such as the maintenance of their air-conditioning and refrigeration plants. In these instances, we are responsible for servicing, maintaining and repairing their equipment, often reducing the cost of repairs through systematic and comprehensive maintenance programmes. Clients liaise directly with the Ben Booysen team, receiving regular progress reports.

Our Markets

Agricultural

Ben Booysen has been involved in numerous agricultural projects, and understands that the critical requirement of the maintenance of the cold-chain in achieving increased profitability, whether it's for a dairy, pork, poultry, egg processing or fresh produce. We undertake the specific consultation, design and management of the entire project, offering a comprehensive and informed solution.

Retail

We have excellent relationships with some of the country's major retailers, including Pick 'n' Pay and Spar, as well as other independent groups. We undertake installations at new stores as well as repairs, and realise the necessity of working to tight deadlines. We do whatever the specific job requires, by calling on additional resources, changing schedules, replanning or working overtime.

Residential

Ben Booysen has a dedicated team that specialises in residential installations, combining their technical expertise with an understanding of the need for punctuality, spotless work and keeping the customer informed of progress.

Manufacturing

Ben Booysen has extensive experience with various manufacturing sectors, including engineering, timber, aluminium, footwear, packaging, automotive components, and tools. We work closely and creatively with the client to ensure a focused answer for all cooling and heating requirements, and constantly embrace new technology to stay atuned to the industry's developments.

Government

We are a ZNT contractor, approved to conduct work for the government, and have undertaken a number of projects for government departments and hospitals. Management of the air-conditioning plant at Natalia in Pietermaritzburg has been outsourced to Ben Booysen, with a dedicated team based there for installations, servicing and maintenance of equipment.

Property Development

We have extensive relationships with those working on property development projects, such as architects, consulting engineers, building contractors and quantity surveyors. We work with the development team to ensure a shared vision that results in harmonious and effective solutions.

Our Quality

Ben Booysen is committed to our promise: Leadership Through Service. To ensure that our standards are constantly maintained and monitored, we have undertaken and attained ISO 9001/2000 certification.

Our Recent Achievements

At the annual Pietermaritzburg Chamber of Business banquet, Ben Booysen was named Business of the Year, 2004, and was also winner of the Business-to-Business category. In addition, we were awarded five-star status in the annual Pietermaritzburg Chamber of Business Customer Care Awards for the seventh consecutive year.

In 2009 Ben Booysen was awarded the MERSETA Top Training Company award.